Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed after 5 PM or on weekends and public holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We offer the following shipping options within India:
- Standard Shipping: Delivery within 5-7 business days
- Express Shipping: Delivery within 2-3 business days (at an additional cost)
Delivery times are estimates and may vary due to factors beyond our control such as weather, courier delays, or peak seasons.
Shipping Costs
- Standard shipping is free for orders above ₹1000.
- For orders below ₹1000, a flat shipping fee of ₹50 will apply.
- Express shipping fees vary based on the delivery location and will be shown at checkout.
Order Tracking
- Once your order is shipped, you will receive a shipment confirmation email with tracking details.
- You can track your package through the courier’s website or our order management section on the website.
Shipping Restrictions
- Currently, we only ship within India.
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain remote or restricted areas may experience longer delivery times or may not be serviceable by some couriers.
Delivery Issues
- If your package is lost or delayed beyond the estimated delivery time, please contact our support team at support@zevienza.com.
- We will assist in tracking your shipment and resolving issues promptly.
International Shipping
- At this time, we do not offer international shipping.
Customer Responsibilities
- Please ensure the shipping address provided is complete and accurate.
- We are not responsible for delays or delivery failures due to incorrect or incomplete address details.
